John E. Southard
Feb 19, 2011-- It all started three years ago. John Kralik's life was really going down the tubes, personally and professionally, when one day, while walking, he heard an inner voice telling him to start writing thank you notes. So he sent a note of appreciation to his daughter's piano teacher. And then to the woman who cuts his hair. And the barista at the coffee shop, just for trying to remember his name. By the end of that year, John had written 365 thank-you notes. He's even written a book about how they have changed his fortune. (10808 reads)
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Management is doing things right; leadership is doing the right things.
Peter F. Drucker
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