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Jul 5, 2003
"The nature of rain is the same, but it makes thorns grow in the marshes and flowers in the gardens."
—Anthony De Mello
Meet the 'Dubbawalas'
They maybe illiterate but they make one error in every 16 million transactions! Meet the 'dubbawalas' of Bombay. 5000 of them deliver 150,000 lunches daily in the Indian city of Mumbai and pick up the empty lunch boxes. Forbes Global recently gave them their coveted six-sigma rating and now, these 'dubbawallas' are the source of case studies internationally!
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