Jan 5, 2023-- "In my years of working with groups and organizations, I have identified four basic types of listening. Ya, I know that already. The first type of listening is downloading: listening by reconfirming habitual judgments. When you are in a situation where everything that happens confirms what you already know, then you are listening by downloading." In this excerpt from his book, "Theory U: Learning from the Future as it Emerges," Otto Scharmer shares four levels of listening, what they each look like and lead to. (2552 reads)