|As we look ahead into the next century, leaders will be those who empower others. --Bill Gates|
What Does A Grateful Organization Look Like--by Emily Nauman, syndicated from Greater Good, Mar 31, 2014
According to recent research, gratitude in organizations is important—for starters, it can boost morale and increase productivity. However, some evidence suggests that it’s less likely to be expressed or felt in the workplace than anywhere else.
To learn more about this dynamic, the Greater Good Science Center developed a quiz that measures the level of gratitude in an organization, in consultation with researchers from our Expanding the Science and Practice of Gratitude project and Kim Cameron of the Center for Positive Organizational Scholarship at the University of Michigan Ross School of Business.
The quiz asks people how much gratitude they see around them in their organization, from the highest levels on down, and how much gratitude they themselves have received there.
Roughly 600 people have completed the quiz so far (which is one-third the number of people who usually complete our quizzes by this point in its lifespan—an interesting finding in and of itself).
About thirty percent said they were from outside of the United States; the rest were scattered across the U.S., with the biggest representation in the West Coast and Midwest. Also, though the respondents hailed from diverse organizations, nearly half worked in a for-profit business office.
Here’s what we learned about how Greater Good readers see and experience gratitude in their organizations.
The type of organization predicted how much gratitude people perceive in their organization.
Though many organizations had similar levels of gratitude, community service organizations had the highest—significantly greater than businesses, health care providers, and governmental agencies (the latter two had the lowest scores).
“This result is consistent with other findings showing that the opportunity to make a meaningful contribution is associated with elevated gratitude,” notes Kim Cameron in an email commenting on the results. “Contribution trumps receipt of rewards.”
In other words, perhaps community service organizations are more likely to make their members feel like they’re making meaningful contributions to society, which enhances expressions of gratitude.
Position in the company matters.
Those in high-level positions reported that they perceived more gratitude in their organization than those in low-level positions.
Interestingly, the perception of gratitude in an organization declined with age—except if the respondent was in a high-level position, or an executive of the organization.
This finding may indicate that high-level employees and executives are more likely to be thanked and thank others, whereas folks lower on the ladder are more likely to be taken for granted, especially as they get older.
“It also may be the case that the loss of opportunity to move up or look forward to better positions in the future diminishes gratitude,” Cameron speculates.
In other words, young people in low-level positions may hope to be promoted and eventually become a significant contributor. As people age, they may realize that the possibility to advance is no longer possible—and their perception of their organization declines as a result.
Stress level predicted gratitude.
Organizations high in stress tended to be low in gratitude. Organizations with more than 50 people were also lower in gratitude than smaller ones, but this effect disappeared when controlling for stress—in other words, large organizations tended to be more stressful environments, which was why they were low in gratitude.
It seems likely that environments high in stress are also environments with tight deadlines, so feeling like they’re short on time could hinder people from pausing to express gratitude. On the other hand, the effect could run in the opposite direction: Less gratitude could lead to more stress. People with high volumes of work may have a harder time coping if they feel that their hard work is not recognized.
How to spot a grateful organization
Fortunately, a little more than 80 percent of respondents reported that they had been a recipient of gratitude in their organization; those who had not personally experienced gratitude were more likely to report that their organization was low in gratitude. Perhaps these are people working in especially thankless organizations—or it suggests that our own experience of gratitude may color how we perceive gratitude around us.
While it seems likely that some parts of the country and world would be more likely to express gratitude than others, from our analysis geography did not significantly predict the perception of gratitude within an organization. Gender and ethnicity also seemed unrelated to one’s perception of organizational gratitude.
Taken together, the results of this quiz suggest that an organization where the opportunity to contribute is great, and stress levels are low, is a place where people perceive and receive gratitude.
In order to foster gratitude across an organization, it may help to maximize opportunities for people in low-level positions to make meaningful contributions, and ensure that their contributions are recognized—especially for employees who have been in a low-level position for many years. It may also be wise for organizations with high levels of stress to bring more awareness to how often—and to whom—expressions of gratitude are granted.
This article is printed here with permission. It originally appeared on Greater Good, the online magazine of the Greater Good Science Center (GGSC). Based at UC Berkeley, the GGSC studies the psychology, sociology, and neuroscience of well-being, and teaches skills that foster a thriving, resilient, and compassionate society.
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