Agree on that connection is important ; I believe so also is the delivery. Definitely not perception of the performance. perfection or job satisfaction or KPI etc. For effective delivery of services - conveying a message is also a service - connection of course is important. However when we keep an open mind and let it flow, the connection with recipient in need will automatically come into existence. Meaning, our focus should be on understanding the need of the present moment and serve from our heart. Seek first to understand and then to be understood. Real conference and personal face to face becomes more effective than video conferencing and email communication because of this reason. They give an opportunity to understand the receiving end. Not only that we do not have to worry about creating an impression but that we need not worry about establishing a connection either. Keeping an open mind – a ‘walk’ing mind - is important and so also is serving from heart rather than just with hands or lips.
On Oct 15, 2012 Sreejayam wrote:
Agree on that connection is important ; I believe so also is the delivery. Definitely not perception of the performance. perfection or job satisfaction or KPI etc. For effective delivery of services - conveying a message is also a service - connection of course is important. However when we keep an open mind and let it flow, the connection with recipient in need will automatically come into existence. Meaning, our focus should be on understanding the need of the present moment and serve from our heart. Seek first to understand and then to be understood. Real conference and personal face to face becomes more effective than video conferencing and email communication because of this reason. They give an opportunity to understand the receiving end. Not only that we do not have to worry about creating an impression but that we need not worry about establishing a connection either. Keeping an open mind – a ‘walk’ing mind - is important and so also is serving from heart rather than just with hands or lips.