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May 31, 2011
"Kindness is the language which the deaf can hear and the blind can see." --Mark Twain
Building Curious Employees
Design thinking is a process of empathizing with the end user. David Kelley, founder of IDEO and Stanford's d.school design program, takes a similar approach to managing people. He believes leadership is a matter of empathizing with employees. In this interview, he explains why leaders should seek understanding rather than blind obedience, why it's better to be a coach and a taskmaster and the effects of intrinsically motivating people.
BE THE CHANGE
Practice being a curious, empathetic person; ask "Why?" questions to help in understanding other people's perspective.
