Robert Glazer describes a failure to communicate clear and precise ground rules and boundaries up front around a shared backyard. Fear of confrontation as time went on prevented him from seizing opportunities to clarify intentions and social norms. Consequently, a seemingly simple situation turned into an awkward eruption and ended the possibility of friendship. He cautions that “addressing problems promptly and with candor not only can prevent a boiling point moment, but it also strengthens our relationships and builds trust.”
