It was 10 years ago when Nancy Rivard asked a simple question. "I'm working on these flights every day, and I would see empty space in the overhead bin, empty space underneath in freight, empty seats, and I thought, why can't we use this to help others?" she says. Initially, the airline answer was no, but Nancy would not give up. Eventually, she convinced executives any additional costs were outweighed by the greater good. Today, her Airline Ambassadors International, mostly flight attendants from 12 airlines, travel the world and have delivered school supplies, food, medicine, and medical supplies to more than 100,000 children in 25 nations.
