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Aug 25, 2012
"Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." --Lou Holtz
Managing Emotions in the Workplace
You know the type: coworkers who never have anything positive to say, whether at the weekly staff meeting or in the cafeteria line. They can suck the energy from a brainstorming session with a few choice comments. Their bad mood frequently puts others in one, too. Their negativity can contaminate even good news. "We engage in emotional contagion," says Sigal Barsade, a Wharton management professor who studies the influence of emotions on the workplace. "Emotions travel from person to person like a virus."