On Christmas Eve of 1983, a personal loss changed the course of Nancy Rivard's life. In its wake she purposely got herself demoted from the management track at American Airlines and began traveling the world as a flight attendant. While her travels took her to many interesting places and brought her into contact with inspiring individuals, she was continually looking for a way to use her job to serve the world. What began with a paid-foward bar of soap has now blossomed into an organization that delivers close to $10 million in goods with 4000 volunteers and less than 5% overhead. In this article, Nancy speaks about her outer and inner journey that illustrate the power of one.
