People are “walking around with valuable insights and information that could help us personally and professionally.” Yet, for many reasons, we may not tap into that vast knowledge, and that failure is costly in terms of relationships, teams, and organizations. Author Jeff Wetzler suggests a tolerance for “not knowing,” and offers five steps to help transform relationships, and unleash greater learning: break out of the certainty loop by choosing curiosity; make it safe by creating a space free from judgment, shame, or punishment; pose quality questions; listen to learn not only to content but emotion and action; and reflect on what you learned and reconnect. Watch the “relationships shift from sources of conflict and anxiety to mutual understanding and collaboration.”
