In the fast pace of today's organizations -- whether corporate, nonprofit, or government -- not many leaders cite patience as the most important lesson they have learned. Even fewer leaders likely hand-write a half-dozen thank-you notes every day. The NY Times shares highlights from an interview with Richard Anderson, CEO of Delta Air Lines, whose advice on careers is to "just focus on getting your job done and being a good colleague and a team player." Anderson expands on the key to issues ranging from being an effective communicator, running meetings, and hiring based on human factors like situational awareness and emotional intelligence.
