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May 2, 2006
"All human beings are part of the tapestry of the universe, part of a pattern which connects. Nothing exists in isolation, in separateness. When I realize this network of grand relationships, I lose the illusion of my separate self." --Satish Kumar
The Trust Network
The most important network in an organization? Some say it's the 'trust network'. Former MIT professor Karen Stephenson teaches that it’s a company's human infrastructure that really determines whether it lives or dies, and knowing who trusts whom is as important as knowing who reports to whom. In this view, organizations have a sort of double-helix system, with hierarchy and networks constantly influencing each other, ideally continuing to co-evolve and therefore becoming more effective. But her Quantum Theory of Trust goes beyond theory: understanding the trust network concretely can help suggest useful changes that elevate an organization's performance. An example of a general way to improve the level of trust: simply increase the speed with which people respond to communication.
BE THE CHANGE
Gain more trust by speeding up your response time in correspondence, and in general, treat those you communicate with as a part of the 'network of grand relationships'.
