The day before Thanksgiving, Lucy Crutchfield left a message on her daughter's answering machine. The despair was evident in her voice. Crutchfield owed a mortgage payment on her home, but her daughter wasn't even able to afford food for the coming week. Crutchfield left her a message saying that she would send money for the groceries -- even though that meant she wouldn't have enough to pay her monthly mortgage bill. But as it turned out, she had dialed a wrong number, leaving her heartbreaking message on a stranger's machine...