"Suddenly, we heard the sirens of a fire truck and an ambulance parking in front of our house. We are new in this neighborhood, moving in only 3 months ago; opening the door I noticed that some paramedics were running up the stairs of our front neighbor's house. On the side walk, a woman in her thirties was in deep commotion crying on the phone. A scared, desperate 13 year old was half way up the stairs. She looked at me in the eye with a horrifying expression of disbelief. Although she was silent, her soul was screaming. "Everything is going to be alright," I replied in silence. Something beyond the comprehension of our rational minds was occurring." Read the full, real-life story of a beautiful, grounded response by everyday heroes to a dramatically tense situation.