Time was running out, and Mark Dickinson wasn't sure whether he'd get to see his dying 2-year-old grandson one last time. A long line in security had kept him from getting to his gate on time. In a desperate last attempt, Dickinson's wife called the airline to ask them to hold the plane for him. That's when the pilot stepped up and held the flight at the gate until Dickinson arrived, running in socks, so rushed that he just grabbed his shoes at security and ran through the terminal. While most airlines punish any staff member who holds up a flight, this remarkable display of empathy and discernment had this one celebrating.
